The short version: we make it fresh for you, we pack it carefully, and we'll always make it right if something goes wrong.
Nothing in our shop is pre-made — every jar is mixed fresh in a sterilised mixer once your order comes in. Because of that, please allow 2–3 business days for your order to be mixed, filled, sealed and packed before it ships.
We currently ship within the UAE. Once your order leaves us, delivery time depends on your location — we'll let you know if anything is likely to take longer than usual.
Every jar is sealed and padded before it travels, but if your order ever arrives damaged or leaking, we'll replace it free of charge. Just contact us within 48 hours of delivery with a photo of the issue and your order details.
Because every slime is custom mixed specifically for you, we're not able to accept returns or exchanges for change-of-mind orders. This doesn't affect your rights if an item arrives damaged, faulty, or different from what you ordered — reach out and we'll sort it out.
If you need to change or cancel an order, contact us as soon as possible. We can only make changes before your jar has gone into the mixer — once mixing has started, we're unable to modify or cancel that order.
Reach out any time through our Contact page — we usually reply within a day.
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