Got questions?

Frequently Asked Questions

Everything we get asked most — if yours isn't here, send us a note on the Contact page.

Is every slime really made to order?

Yes — nothing is pre-made or sitting on a shelf. Once you submit your order, your jar is mixed fresh in a sterilised mixer to your exact build.

How long does it take to receive my order?

Every order is mixed fresh and ships within 2–3 business days. Delivery time on top of that depends on your location.

Are your slimes safe for kids?

Yes — every batch is made with non-toxic, skin-safe ingredients. If your child has any severe allergies or sensitivities, please reach out before ordering. See our What's Inside? page for full ingredient details.

Can I change my order after I've placed it?

Since every jar is mixed fresh specifically for your order, we can only make changes before mixing has started. Contact us as soon as possible if you need to adjust something.

What if my jar arrives damaged or leaking?

That should never happen, but if it does, we'll replace it free of charge — no questions asked. Just reach out via our Contact page with a photo of the issue.

Can I customise everything about my slime?

Pretty much — pick your size, texture, colour, scent and add-ins in the builder. A few elements (like the free add-in mix colours) are fixed for now, but we're always expanding what's customisable.

Where do you ship?

We currently ship within the UAE. Not sure if we deliver to you? Reach out via our Contact page and we'll let you know.

Do you offer wholesale or bulk orders?

We'd love to chat! Send us the details of what you're looking for through our Contact page.

Still have a question?

We usually reply within a day — send us a note and we'll help you out.

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